Configure Tickets

Topics:

• Restrict Employees to Assigned Tickets
• Customize Ticket Groups
• Customize Ticket Customer Flags
• Create Child Tickets
• Create Ticket From Opportunity
• Customize Ticket Department Dropdown Options
• Assign an Opportunity to a Company Address
• Clone a Ticket Group
• View Tickets Under a Company
• Using Filters on the Ticket Data Screen
• Create a New Ticket Without a Template
• Use the Editor Toolbar in Ticket Description
• Clone a Ticket
• Add an Assignee to a Ticket
• Link Tickets to a Ticket
• Attach an Internal File on Tickets
• Adding Internal Comments to Tickets
• Unlink Tickets
• Set Up the Allowed Files Types for Customer Tickets
• Customize Customer Project Fields
• View Internal Comments on Tickets
• Display Ticket to Customer
• Compose an Email from a Ticket
• View Customer Comments on Tickets
• Add a Customer Comment on Tickets
• Set Up Notifications: Enable Customer Ticket Notifications
• Add an Email Address to Receive Notification Emails from a Ticket
• Add a Snippet on Ticket Comment
• Edit a Snippet on Ticket Comment
• Remove a Snippet on Ticket Comment
• View Internal Files on a Ticket
• View Customer Files on Tickets
• Assign a Ticket to a Company
• Logging Time Under a Ticket
• Set the Work Status on a Ticket
• View the Last Modified Date for Tickets
• View the Work Status for Tickets Under a Company
• View Sent Emails From a Ticket
• Merge a Ticket With Another Ticket
• Delete a Ticket
• Customize Ticket Internal Flags
• Create a JIRA Ticket From a Kodaris Ticket